Cancellation and Refund Policy

This policy is provided as a starting template and should be reviewed and confirmed by the business before launch.

Rescheduling

Contact us with your booking ID by phone or WhatsApp to move your booking to another available slot. There is no charge for rescheduling made before our team leaves for your address.

Cancellation

• You may cancel a booking at any time before our team leaves for your address, free of charge.
• If you cancel after our team has left, or if our team cannot access the tank at the agreed time, a charge equal to the transport charge for your booking may apply.

Refunds for online payments

• If you paid online and cancel in line with this policy, the amount paid (minus any applicable charge above) is refunded to the original payment method.
• Refunds are initiated within 3 working days of cancellation. The time for the money to reach your account depends on your bank or payment provider, typically 5–7 working days.
• If we cannot complete the service for reasons on our side, you receive a full refund.

If you're not satisfied

Please tell us within 48 hours of the service with your booking ID and, if possible, photos. We'll review it and agree the right remedy with you.

Contact

+91 93546 50395 · CB-156, Ring Road, Block CB, Naraina Village, New Delhi, Delhi 110028

How to cancel or reschedule

Call +91 93546 50395 or reply to your booking confirmation on WhatsApp with your booking ID. Rescheduling or cancelling is free before our team leaves for your address, as set out above.